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Store Policies

WAI Store Policies

Shipping
Women in Aviation, International ships primarily through USPS. Time schedules for deliveries to businesses (not home businesses) are guaranteed by the delivery companies. Deliveries to residential addresses are not guaranteed. Please provide a business address whenever possible and give a physical address, not a PO Box. Each package will have up too $100.00 worth of insurance depending on the value of what is shipped. If you would like more insurance on your package, please contact us by one of the methods below. There will be an additional charge for insurance above the $100.00 provided.

Return Policy
Hopefully you will be very pleased with your purchases! However, in the event that there is a problem, we will only accept returns of damaged or incorrect orders. This helps keep our costs down and merchandise inexpensive. We ship primarily through UPS so you can inspect the contents of your delivery and if there is any damage to merchandise you can refuse to accept it from UPS.
To return an item:
1. Please use return label provided with order to return merchandise.
2. Merchandise must be shipped no more then 10 days from the time received.
3. The original tags must be attached.
4. Please use the original shipping box and packaging material.
5. Please include a copy of your invoice with return shipment.
6. Shipping and handling charges are refundable only on damaged or wrong item shipped.

Damaged Items
In the event that any of your products arrive damaged, or you receive the wrong item, please contact Women in Aviation, International within 48 hours at 937-839-4647 during regular business hours: 9:00 am - 5:30 pm eastern standard time Monday to Friday. You may also email the WAI Merchandise Department at merchandise@wai.org. In these situations we will promptly send you a replacement product. Please use the return label provided with your order to return damaged or incorrect merchandise.

Out of Stock Items
Women in Aviation, International regularly stocks every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available.

To contact WAI please call 937-839-4647 during regular office hours: 9:00 am - 5:30 pm Monday to Friday. Or email us at merchandise@wai.org